Return Policy

📦 Packages Lost in Transit

By placing an order with us, you agree to our shipping timeframes. Most orders arrive within the estimated delivery window, but delays can occasionally occur due to factors like customs inspections.

If your delivery is delayed by more than 10 business days beyond the estimated time, please contact us — we’ll be happy to send a replacement or issue a full refund.

🔁 Returns

We do not accept returns for refunds.
Our guarantee only covers items that arrive damaged, defective, or lost during transit.

Your satisfaction is our priority, and this policy allows us to offer free worldwide shipping on all orders.

🚚 Lost or Stolen Packages

Lowkey is not responsible for packages that are confirmed as delivered but are lost or stolen at the provided delivery address.

Upon request, we can provide a delivery confirmation, tracking number, delivery date, and carrier information to assist you with further inquiries.